Política de envío
# Shipping & Delivery Policy
Thank you for choosing [YOUR BRAND NAME]. We are committed to delivering your scalp care essentials safely and directly to your door.
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### 1. Order Processing Time
* All orders are processed and verified within **1–3 business days** (excluding weekends and federal holidays) [311][314].
* Once your order has been packaged and dispatched, you will receive an automatic email notification containing your tracking number and carrier details [308][319].
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### 2. Shipping Rates & Delivery Estimates (United States)
We offer reliable, door-to-door standard delivery across the continental United States [308][314]:
| Shipping Tier | Order Value | Estimated Delivery Time | Shipping Fee |
|---|:---:|:---:|:---:|
| **Standard Door-to-Door Delivery** | Orders under $45.00 | **5–11 Business Days** | $4.95 |
| **FREE Standard Delivery** | Orders $45.00+ *(or 2+ Bottles)* | **5–11 Business Days** | **FREE** |
*Please note: Estimated delivery times begin once the package has been dispatched by the carrier and may vary slightly depending on your exact state, local postal volume, or weather conditions [311][319].*
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### 3. Door-to-Door Delivery & Tracking
* Your package will be delivered directly to the physical shipping address provided during checkout [308].
* As soon as your order leaves the fulfillment center, you can track its progress in real-time through the link provided in your shipping confirmation email [311][319].
* Please allow **24–48 hours** for tracking updates to appear in the carrier’s system [311].
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### 4. Shipping Address Accuracy
Please ensure your shipping address, apartment/unit number, and ZIP code are complete and accurate before placing your order [311][319].
If you notice an error in your address, please contact us immediately at **support@yourdomain.com** within **12 hours** of placing your order [319]. Once an order has entered fulfillment or has been dispatched, address modifications can no longer be guaranteed [319].
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### 5. Damaged, Lost, or Delayed Packages
* **Damaged in transit:** If your package arrives damaged or leaking, please take clear photos and email us at **support@yourdomain.com** within 48 hours of delivery. We will promptly issue a replacement [308][319].
* **Package tracking shows delivered but not received:** We recommend checking around your porch, building reception, or with neighbors first. If you still cannot locate it after 48 hours, contact our support team so we can initiate a carrier trace [318][319].
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### 6. Need Help?
Have questions about your delivery? Our team is here to assist you:
* **Email:** support@yourdomain.com
* **Customer Support Hours:** Monday – Friday, 9:00 AM – 6:00 PM (EST)